Background
Glasgow 3ED is the consortium which is delivering Glasgow's £1.2 billion PFI schools project, the biggest education project in the UK. Their role is to invest in, manage and maintain Glasgow City Council's secondary school estate over a 30-year period. The estate consists of 29 schools with a pupil population of 30,000.

The Miller Group form one third of the consortium and it is in partnership with Miller that Asset-Pro is deployed.

Issues
The project began in 2000 and construction works were largely completed by 2002. Since then the project has been in operational phase which includes provision of a 24/7 facilities management service, and maintenance and upgrading of ICT equipment.

A 24 hour helpdesk has been established which can be accessed by all schools and represents a single point of contact for schools to report both facilities management and ICT problems or service failures. Thereafter such problems must be rectified within pre-agreed periods of time. Failure to meet these requirements would result in Glasgow City Council applying penalty financial charges.

The Solution
Our web-enabled integrated system reinforces Miller's facilities management strategy, which must cover buildings and grounds maintenance, energy management, cleaning, and security services.